/ /  Customer Relationship Management

Restaurant CRM solution for real-time customer insight

Sapaad’s built in Multi Purpose CRM helps you track, understand, and engage with your customers across every touchpoint. But it also goes beyond traditional CRM by powering real time order taking, phone orders, routing, delivery workflows, and loyalty — all from one place.

Trusted by thousands of restaurants worldwide

For restaurants that want more than basic CRM data

From cafés to nationwide chains, Sapaad’s CRM helps you build lasting customer relationships while also supporting real operational needs like central order taking, branch routing, and delivery coordination that typical CRMs can’t handle.
QSR

QSR

Fine Dining

Fine Dining

Casual Dining

Casual Dining

Cafe

Cafe

Enterprise

Enterprise

Food Truck

Food Truck

Cloud Kitchen

Cloud Kitchen

QSR

QSR

Fine Dining

Fine Dining

Casual Dining

Casual Dining

Cafe

Cafe

Enterprise

Enterprise

Food Truck

Food Truck

Cloud Kitchen

Cloud Kitchen

Build deeper customer relationships

With profiles, segmentation, and built in campaign tools, you’ll never miss a chance to re engage or upsell. And since CRM connects to ordering, every interaction becomes an opportunity to convert.

A Flow To Suit Every Customer

Whether a guest calls for delivery, schedules a party order, or opts for pickup, Sapaad makes it effortless through a fully integrated CRM to kitchen experience.
A Flow To Suit Every Customer Demo

Centralized Call Center Order Taking

Handle multi branch phone orders through a single, integrated interface with cloud telephony and AI voice ordering. View customer profiles instantly, start orders with zero re entry, and send them directly to the right kitchen through Cloud Print Agent. No tablets. No delays.
Centralized Call Center Order Taking Demo

Automatic Branch Selection

Route customers to the nearest or most relevant branch to reduce friction and improve accuracy for delivery and pickup.
Automatic Branch Selection Demo

Instant KDS Routing & Printing

CRM orders flow instantly to the correct KDS or printer through Cloud Print Agent — no delays, no manual handling.
Instant KDS Routing & Printing Demo

Customer Insights

View order history, preferences, and frequency at a glance. Make smarter decisions about promotions, menu tweaks, and loyalty programs.
Customer Insights Demo

Re-engage and connect with customers through targeted SMS campaigns

Identify guests who haven’t ordered in a while and win them back with personalized offers. Keep your brand top of mind with timely messages to promote new items, run flash deals, or nurture loyalty.
Re-engage and connect with customers through targeted SMS campaigns Demo

Bulk and Scheduled Orders

Manage party orders, bulk requests, and scheduled deliveries with ease. Collect advance payments and coordinate fulfillment across branches without manual follow ups.
Bulk and Scheduled Orders Demo

Trusted as the
#1 POS worldwide

Ratings
Sumo Sushi & Bento
Khaja

Easy to use and learn by anyone, no proper training is required to adapt to Sapaad in your business. That's the nature of the application. We can access all the reports required to analyze and forecast sales. Overall, it's pretty good. We are very happy with it.

Khaja
Zoltan B

Sapaad is an excellent POS system that streamlines restaurant operations effortlessly. Its user-friendly interface makes managing orders, inventory, and sales a breeze. The integration with delivery platforms is seamless. Overall, Sapaad is a reliable and efficient solution.

Zoltan B
Oelbert H

Sapaad is a very straightforward system, it's easy to use.

Oelbert H
Suhayb B

One word: Brilliant! The system is fully integrated and very user-friendly.

Suhayb B

What makes Sapaad different

Others
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Take weeks to navigate
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Easy-to-learn, refined in usability labs
Others
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Complex and costly to expand
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Easy to add outlets, features and integrations
Others
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Limited to one type of restaurant
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Flexible across every restaurant model
Others
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Slow to setup with constant back-and-forth
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Own your branded website with integrations in days
Others
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Customer data is locked within third party apps
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Access all your tools and data to engage every customer
Others
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Generic tools with no regional fit
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Responsive to regional workflows and regulations

FAQs for Sapaad CRM

Visit our knowledge base for in-depth articles and support resources to help you make the most of our platform.

Explore knowledge base
Sapaad’s CRM lets you build a comprehensive customer database at your restaurant with customer insights including contact information, order history, and lots more. Empower your order-taking staff, and enhance the quality of your customer engagement.
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Masterclass for Restaurants

Search from our library of practical training videos and master your knowledge of Sapaad POS. We cover many topics – from menu and inventory management, partner integrations, to setting up your own online ordering business.

Explore Sapaad Academy
15K+ of restaurants worldwide trust Sapaad

Get started with Sapaad today.

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