Sapaad Online is integrated perfectly with your POS. Add a line of code to your existing website and you get an instant web and mobile ordering experience for your customers to place orders online. Easily customize Sapaad Online to fit your branding and look. Your customers can sign up, track orders, and more!
To activate online ordering, simply follow the steps below:
Step 1: Visit Setup > My Account.
Step 2: Scroll to the Other Configurations section. Click the Upgrade button against the Online Order Module.
Step 3: Once you’ve activated it, you’ll be sent a link to make a one-time payment of $249.
Step 4: You will then be provided with a code to embed on your website to generate the online ordering experience. To begin, please provide us the URL for your website where you will be taking online orders. We will need this information before sending you the code.
Following that, the primary steps remaining to go live are process and data related:
1) Uploading Images and Dish information: The menu that is shown on the website is exactly the same menu your cashiers see (of course, a consumer-friendly version). For the experience to be complete, good images and dish information for each needs to be updated in Sapaad’s setup. This information will reflect on the website.
2) Updating the Menu: If there are test items, old items, and non-consumer items that you would not want your customer to see, please disable them. For this, every item has a flag “SHOW ON WEB” which can be disabled or enabled at will. The items you do not wish to let your customers order directly can be hidden from the website using this flag.
3) Finalizing and training for the Web Orders process: Although a web order is simply a call center order that comes directly from the customer, there’ll still be a minor additional process that your staff will need to be informed about when handling orders coming from the web. A new screen ‘Online’ will be now available at each outlet which alerts them to web orders and which they will use to ‘Accept’ or ‘Reject’ an order (and which notifies the customer that their order has been received). Since Sapaad’s online module allows a customer to ‘track’ their order, it’s imperative that the ground level staff are informed about the process so that your customer’s experience is brilliant. Of course, we’ll help you with understanding this process so you can roll it out.
4) Test orders and Go live: The final step is to schedule a couple days for test orders and process testing to make sure everyone is ready. Following that, you can begin your marketing campaigns for the web. (Remember, with Sapaad Online, you can give special discounts to customers who order on the web.)
For step 1 & 2, we recommend you begin updating the menu & settings accordingly.
