/ Careers / Customer Solutions Engineer

Customer Solutions Engineer

Customer Support
India, Philippines, Singapore

WHO WE ARE

Sapaad is a global leader in all-in-one unified commerce platforms, dedicated to delivering world-class software solutions. Its flagship product, Sapaad, has seen tremendous success in the last decade, with thousands of customers worldwide, and many more signing on.

Driven by a team of passionate developers and designers, Sapaad is constantly innovating, introducing cutting-edge features that reshape the industry. Headquartered in Singapore, with offices across five countries, Sapaad is backed by technology veterans with deep expertise in web, mobility, and e commerce, making it a key player in the tech landscape.

THE OPPORTUNITY

Sapaad builds world-class global products used by thousands of customers from diverse nations and cultures. The Customer Solutions Engineer serves as the bridge between our customers and our products—understanding customer requirements or issues and, empowered by strong product knowledge, proposing solutions via email, phone, live chat, or in person.

The Customer Solutions Engineer is part product ambassador, part educator, and part customer growth champion. You’ll have the opportunity to lead consultations, host webinars, and create content that helps users get the most out of our products. As the product’s first face to the world and the voice of the customer within the company, you will help build brand loyalty, strengthen customer retention, and shape positive user experiences.

We’re looking for dynamic, creative individuals eager to work in an exciting, product-based software company. You must have a passion for web and mobile technologies and a firm belief that great user experience is the secret behind every great product. You’ll be part of a team of exceptional creators in a fast-paced environment, delivering and supporting world-class software.

KEY ROLES AND RESPONSIBILITIES

  • Develop a thorough understanding of Sapaad’s software products.
  • Engage with users over phone or email to gain a deep understanding of their issues and provide comprehensive, helpful solutions.
  • Record and take ownership of user issues (raise tickets) and ensure their resolution, including collaborating with engineering teams by providing detailed reports on issues and root causes. You are the customer’s spokesperson within the organization.
  • Respond to user issues in clear, concise, and friendly language. Written responses must be grammatically correct and professional.
  • Participate in customer training and education programs to guide users on how to best utilize the software.
  • Assist in onboarding and deploying the software at customer sites.
  • Provide remote and on-site support as required, escalating issues to the development team and coordinating their resolution.
  • Delight our users and turn them into brand ambassadors.

SKILLS REQUIRED

  • Excellent communication skills in English (both written and verbal).
  • Great people skills — remember, you are the first face of the company.
  • Tenacity, patience, and empathy to resolve customer issues.
  • Strong sense of ownership and availability — a commitment to being there for your users.
  • 1-2 years of experience in customer engagement or support roles.
  • Willingness and flexibility to travel for client visits or on-site deployments, when required.

Apply now

Start your Sapaad journey










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    Team's growth stories

    Clint Floyd

    I’ve been a part of Sapaad’s growth from its inception into the incredibly strong product it is today, and I’m proud to see that it’s still evolving!

    I’ve gained so much at Sapaad, from product design to the intricacies of the F&B industry, and I’ve grown both professionally and personally. Most importantly, I’ve learned how important it is to do work you’re proud of, and my work at Sapaad makes me proud.

    Clint Floyd
    Lead Designer
    Dominic Chettiar

    Sapaad has provided me opportunities to learn new things, meet new people, and handle complex projects. The support and the empowerment provided by Sapaad is what motivates me every day to face new challenges and solve customer problems. Sapaad has been an integral part of my life both on a professional and personal front.

    Dominic Chettiar
    Operations
    Jude Jana

    Being part of Sapaad for over 4 years has been nothing short of inspiring! I started my journey as a Product Specialist, and today I proudly serve as Sales Manager across KSA, Qatar, Oman, and Bahrain, a path filled with growth, learning, and incredible teamwork.

    Working at Sapaad has truly been an extraordinary journey! Every day feels meaningful because we’re not just selling a product, we’re helping restaurants grow, solve real challenges, and succeed. What I love most is the energy, the passion, and the genuine care everyone brings to the table.

    Sapaad is a place where ideas matter, passion is celebrated, and people truly make a difference. It’s not just a workplace, it’s a family that inspires me to give my best, grow with purpose, and believe in what we do.

    Jude Jana
    Sales Manager
    Mayel Guevarra

    Sapaad has been a great place for me to grow, take on responsibility, and become more accountable. This company has provided me with a platform to learn, evolve, and constantly evaluate my growth. I’m especially proud that my role has challenged me, not just to create animations, but also to understand the F&B industry more deeply, step up to lead my team, and enjoy real creative freedom. Above all, I’m proud of the work I do here.

    Mayel Guevarra
    Content
    Armie

    I'm so grateful for the trust and support the company has given me as a creative. I’ve learned so much since I started working here, and I feel encouraged to grow and get better every single day. I feel so lucky to work with such amazing teammates who share the same love for food and restaurants.

    Armie
    Senior Copywriter
    Fahmi

    Over my 5 years at Sapaad, I’ve seen how quality is valued at every stage of the product journey. I’ve found Sapaad to be a place that values innovation and empowers its employees with the freedom and support to bring new ideas to the table, which allows us to truly own our roles and focus on building a product of exceptional quality.

    Fahmi
    QA Lead
    Adam

    One of the best things about working at Sapaad is the culture, it truly stands out.

    It’s a place where you can easily approach the leadership team, share ideas, and have open conversations without layers of hierarchy. The environment feels more like a family than a workplace: supportive, collaborative, and filled with people who genuinely care about each other’s success.

    The flexibility of remote work allows us to manage our time efficiently and maintain a healthy balance between work and personal life.

    What makes it even more special is the transparency — no corporate politics, no micromanagement, just mutual trust and respect. You’re empowered to take ownership, make decisions, and grow.

    Truly grateful to be part of a team where the culture itself motivates you to do your best every day.

    Adam
    Business Head