/ / Customer Relationship Management

Restaurant CRM solution for real-time customer insight

Sapaad’s built in Multi Purpose CRM helps you track, understand, and engage with your customers across every touchpoint. But it also goes beyond traditional CRM by powering real time order taking, phone orders, routing, delivery workflows, and loyalty — all from one place.

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Trusted by thousands of restaurants worldwide

For restaurants that want more than basic CRM data

From cafés to nationwide chains, Sapaad’s CRM helps you build lasting customer relationships while also supporting real operational needs like central order taking, branch routing, and delivery coordination that typical CRMs can’t handle.

QSR

Fine Dining

Casual Dining

Cafe

Enterprise

Food Truck

Cloud Kitchen

QSR

Fine Dining

Casual Dining

Cafe

Enterprise

Food Truck

Cloud Kitchen

Build deeper customer relationships

With profiles, segmentation, and built in campaign tools, you’ll never miss a chance to re engage or upsell. And since CRM connects to ordering, every interaction becomes an opportunity to convert.

A Flow To Suit Every Customer

Whether a guest calls for delivery, schedules a party order, or opts for pickup, Sapaad makes it effortless through a fully integrated CRM to kitchen experience.

Centralized Call Center Order Taking

Handle multi branch phone orders through a single, integrated interface with cloud telephony and AI voice ordering. View customer profiles instantly, start orders with zero re entry, and send them directly to the right kitchen through Cloud Print Agent. No tablets. No delays.

Automatic Branch Selection

Route customers to the nearest or most relevant branch to reduce friction and improve accuracy for delivery and pickup.

Instant KDS Routing & Printing

CRM orders flow instantly to the correct KDS or printer through Cloud Print Agent — no delays, no manual handling.

Customer Insights

View order history, preferences, and frequency at a glance. Make smarter decisions about promotions, menu tweaks, and loyalty programs.

Re-engage and connect with customers through targeted SMS campaigns

Identify guests who haven’t ordered in a while and win them back with personalized offers. Keep your brand top of mind with timely messages to promote new items, run flash deals, or nurture loyalty.

Bulk and Scheduled Orders

Manage party orders, bulk requests, and scheduled deliveries with ease. Collect advance payments and coordinate fulfillment across branches without manual follow ups.

The fastest growing POS in India

At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations.
Sapaad's dashboard gives me a complete overview of my restaurant's sales anytime I want, even remotely; great for keeping tabs on what's happening.

Kebab Bistro

At Wingsters, it was very important for us to have a system that gave us the ability to be more flexible and fluid in our business. That was the big decision-making factor that led us to sign up for Sapaad. Everything about Sapaad is fantastic; the implementation is smooth.

Wingsters

Our Sapaad experience at Sumo Sushi has been amazing. Sapaad addressed all business challenges that we had in the past. It covers all operational requirements of a restaurant POS that has helped us a lot in our administration.

Sumo Sushi & Bento

I like how Sapaad puts everything that a restaurant has in one place so management could be much more easier. Cashiers, manager, and every worker in the restaurant uses it.

Shima T

What makes Sapaad different

Others

Take weeks to navigate

Easy-to-learn, refined in usability labs

Others

Complex and costly to expand

Easy to add outlets, features and integrations

Others

Limited to one type of restaurant

Flexible across every restaurant model

Others

Slow to setup with constant back-and-forth

Own your branded website with integrations in days

Others

Customer data is locked within third party apps

Access all your tools and data to engage every customer

Others

Generic tools with no regional fit

Responsive to regional workflows and regulations

FAQs for Sapaad CRM

Visit our knowledge base for in-depth articles and support resources to help you make the most of our platform.

Knowledge Base

What is Sapaad’s CRM? −

Sapaad’s CRM lets you build a comprehensive customer database at your restaurant with customer insights including contact information, order history, and lots more. Empower your order-taking staff, and enhance the quality of your customer engagement.

What is the customer limit in Sapaad’s CRM? +

Can I view individual customer insights such as past orders and favorites? +

Does it work with third-party food ordering platforms and delivery partners? +

I want to learn more. How do I get started? +

Masterclass for Restaurants

Search from our library of practical training videos and master your knowledge of Sapaad POS. We cover many topics – from menu and inventory management, partner integrations, to setting up your own online ordering business.

Sapaad Academy

15K+ of restaurants worldwide trust Sapaad

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