/ /  Customer Relationship Management

Restaurant CRM solution for real-time customer insight

Sapaad’s built-in CRM helps you track, understand, and engage with your customers across every touchpoint, allowing you to personalize experiences, increase repeat visits, and boost lifetime value.

Trusted by thousands of restaurants worldwide

Designed for restaurants that care about their customers

From casual cafés to nationwide restaurant chains, Sapaad CRM empowers your team with the tools to build lasting relationships, analyze guest behavior, and create targeted offers that drive real results.
QSR

QSR

Fine Dining

Fine Dining

Casual Dining

Casual Dining

Cafe

Cafe

Enterprise

Enterprise

Food Truck

Food Truck

Cloud Kitchen

Cloud Kitchen

QSR

QSR

Fine Dining

Fine Dining

Casual Dining

Casual Dining

Cafe

Cafe

Enterprise

Enterprise

Food Truck

Food Truck

Cloud Kitchen

Cloud Kitchen

Build deeper customer relationships

With customer profiles, smart segmentation, behavior tracking, and campaign tools fully integrated into your POS, you’ll never miss a chance to re-engage or upsell your guests.

A Flow To Suit Every Customer

Whether customers place a phone order for delivery or prefer to pick up their meal, Sapaad makes it effortless.
A Flow To Suit Every Customer Demo

Centralized Call Center

Manage multi-branch orders through a single, smart interface. Operators can access customer profiles, past orders, and preferences in seconds.
Centralized Call Center Demo

Automatic Branch Selection

Direct customers to the nearest or most relevant branch automatically. Reduces order friction and improves accuracy, especially for delivery.
Automatic Branch Selection Demo

Customer Insights

View order history, preferences, and frequency at a glance. Make smarter decisions about promotions, menu tweaks, and loyalty programs.
Customer Insights Demo

Re-engage and connect with customers through targeted SMS campaigns

Identify guests who haven’t ordered in a while and win them back with personalized offers. Keep your brand top of mind with timely messages to promote new items, run flash deals, or nurture loyalty.
Re-engage and connect with customers through targeted SMS campaigns Demo

Trusted as the
#1 POS worldwide

Ratings
Sumo Sushi & Bento
Khaja

Easy to use and learn by anyone, no proper training is required to adapt to Sapaad in your business. That's the nature of the application. We can access all the reports required to analyze and forecast sales. Overall, it's pretty good. We are very happy with it.

Khaja
Zoltan B

Sapaad is an excellent POS system that streamlines restaurant operations effortlessly. Its user-friendly interface makes managing orders, inventory, and sales a breeze. The integration with delivery platforms is seamless. Overall, Sapaad is a reliable and efficient solution.

Zoltan B
Oelbert H

Sapaad is a very straightforward system, it's easy to use.

Oelbert H
Suhayb B

One word: Brilliant! The system is fully integrated and very user-friendly.

Suhayb B

What makes Sapaad different

Others
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Take weeks to navigate
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Easy-to-learn, refined in usability labs
Others
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Complex and costly to expand
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Easy to add outlets, features and integrations
Others
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Limited to one type of restaurant
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Flexible across every restaurant model
Others
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Slow to setup with constant back-and-forth
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Own your branded website with integrations in days
Others
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Customer data is locked within third party apps
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Access all your tools and data to engage every customer
Others
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Generic tools with no regional fit
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Responsive to regional workflows and regulations

FAQs for Sapaad CRM

Connect with our Support Team for more information or if you’re experiencing an issue with your Sapaad account, we’re here to help. We’ve got you covered!

Knowledge Base
Sapaad’s CRM lets you build a comprehensive customer database at your restaurant with customer insights including contact information, order history, and lots more. Empower your order-taking staff, and enhance the quality of your customer engagement.
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Masterclass for Restaurants

Search from our library of practical training videos and master your knowledge of Sapaad POS. We cover many topics – from menu and inventory management, partner integrations, to setting up your own online ordering business.

Sapaad Academy
15K+ of restaurants worldwide trust Sapaad

Get started with Sapaad today.

Experience our platform in action and discover how it can solve your real challenges. Fill out the form and we'll schedule a personalized demo. No credit card required, cancel anytime.

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