Sapaad Celebrates a Net Promoter Score (NPS) of 88!

We’re thrilled to announce that Sapaad has achieved an impressive Net Promoter Score (NPS) of 88! 

This score — taken from a survey that involves 300+ participants — is a strong indicator of the trust and satisfaction our users have in us, highlighting our ongoing commitment to providing a top-notch POS system for restaurants.

Why A Good NPS Matters

A Net Promoter Score (NPS) is a powerful way to measure customer loyalty. It’s based on a simple survey asking customers how likely they are to recommend the product to others on a scale from 1 to 10, resulting in a score from 0 to 100.

So, what makes a “good” NPS?

Generally, a score above 50 is a strong indicator that most customers are not just satisfied but are also willing to actively recommend the brand. An NPS of 70 or higher signifies a strong base of loyal users who continue to rely on the brand for their business. Understanding a brand’s NPS is a surefire way to gauge whether they’re delivering real value. A high score reflects that users see the system as a trusted partner in their business and an asset to their success.

The Results

Why They Initially Chose Sapaad

Delving deeper into the results, we wanted to understand why users chose Sapaad in the first place. Here’s what we found:

• Ease of Use: 26% of respondents
• Cloud-Based Solution: 18% 
• Excellent Customer Support: 16%
• Comprehensive Features: 15% 
• Positive Recommendations: 12% 
• Affordable Pricing: 13% 

These results highlight our commitment to building an intuitive POS system that requires zero training to get started. Our goal is simple: we want you to understand how the system works from the moment you start using it, ensuring you face no obstacles when managing your restaurant operations.

Sapaad’s cloud-based features are the second most important factor, highlighting the critical need for accessibility—especially for multi-chain restaurants—to enhance and streamline their operations.

Why They Continue to Choose Sapaad

Reflecting on what keeps our current users with Sapaad, we’re inspired by their reasons for loyalty:

• Ease of Use: 28% of respondents 
• Reliable Performance: 18% 
• Continuous Improvements: 16% 
• Great Value: 13% 
• Exceptional Customer Support: 12% 
• Insightful Analytics: 12% 

While ease of use remains the top reason for both choosing and staying with Sapaad, it’s great to see that users also appreciate our system’s performance and reliability as they grow more familiar with it. 

The slight decrease in the emphasis on customer support shows that users are feeling more confident and self-sufficient with Sapaad. Continuous Improvements comes third as we endeavor to roll out fixes and updates on a weekly basis, ensuring our restaurant partners encounter a seamless, efficient POS experience that supports their evolving needs.

We’re beyond excited to build on the positive results of this survey, and we can’t wait to share what else we have to offer for the coming year of 2025. As we look ahead to 2025, we’re eager to unveil new features, enhancements, and innovations that will further empower our restaurant partners. Stay tuned—we can’t wait to show you what’s next!